Case Studies
Real Results for Real Businesses
See how we've helped SMEs like yours save time, reduce errors, and focus on what matters most — their customers.
The Garden House B&B
Automated bookings and guest communications
The Challenge
Manual booking management was consuming 15+ hours per week and leading to occasional double-bookings.
Our Solution
Integrated booking system with automated confirmation emails, pre-arrival sequences, and review requests.
“VBP transformed how we handle bookings. What used to take hours now happens automatically.”
Sarah Mitchell
Owner, The Garden House B&B
Primo Trattoria
Eliminated lost orders and cut kitchen ticket times by 35%
The Challenge
A busy Italian restaurant handling 200+ covers per night was losing orders between front-of-house and kitchen, leading to customer complaints and wasted food.
Our Solution
Deployed VBP Hospitality with integrated order management and kitchen display system. Staff take orders on tablets that flow directly to the KDS, with real-time tracking from order to table.
“The kitchen runs itself now. Orders come through instantly, nothing gets lost, and we can see exactly where every table is at. It’s transformed our service.”
Marco Pellegrini
Head Chef & Owner, Primo Trattoria
Richardson & Co
Streamlined client onboarding and reporting
The Challenge
Client onboarding took 3-4 days with multiple manual steps and document chasing.
Our Solution
Custom client portal with automated document collection, e-signatures, and progress tracking.
“Clive and Jane took the time to understand our actual needs, not just sell us software.”
James Richardson
Managing Director, Richardson & Co
Coastal Retreats
Unified property and maintenance management
The Challenge
Managing 12 holiday properties across three locations with paper-based systems and scattered information.
Our Solution
Centralised property management system with maintenance tracking, owner reporting, and cleaner scheduling.
“Finally, technology advice that makes sense! No jargon, no unnecessary complexity.”
Emma Thompson
Operations Manager, Coastal Retreats
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